FAQs
Got Questions? We've Got Answers!
Quick answers to common questions about acting classes, bookings, payment, cancellations, and training at Open Frame Studios in Amsterdam.
How do I enroll in a class?
Enrollment is completed online through the Open Frame Studios website.
Some classes require prior training, an interview, or instructor approval. If approval is needed, you’ll be guided through that process before enrollment is confirmed.
When is payment due?
Payment is due at the time of booking. Your place is only confirmed once full payment has been successfully processed.
We do not hold spaces without payment.
Some longer programs may offer deposits or structured payment options, which will be clearly outlined during enrollment. If you would like to discuss payment options before booking, please contact us at info@openframestudios.nl so arrangements can be confirmed in writing before your place is reserved.
Do you offer payment plans?
Payment plans are not part of our standard booking process. If you are interested in a longer program and would like to discuss options, please contact us at info@openframestudios.nl before booking. Any arrangement will be confirmed in writing and is subject to our Terms & Conditions.
What is your cancellation or refund policy?
Our normal cancellation policy and the statutory 14-day withdrawal right are separate.
If you book online as a consumer and a statutory right of withdrawal applies, you may withdraw from the contract during the applicable 14-day period without giving a reason. You can use our Cancel an Online Booking page, send us an unambiguous email, or use the Model Withdrawal Form. If you expressly ask us to begin a paid service during the withdrawal period and then validly withdraw after performance has begun, you may have to pay a proportionate amount for the service already provided.
Outside the statutory withdrawal period, single classes may be rescheduled when cancelled at least 48 hours before the scheduled start time, subject to availability. For later cancellations or no-shows, OFS may charge a reasonable cancellation fee, which may be up to the reserved session price where that is reasonable in the circumstances. Multi-session courses and programs can also be cancelled, but reasonable cancellation costs may apply. Those costs must take account of work already performed, unavoidable costs, costs OFS saves, and whether reserved capacity can reasonably be filled. See our Terms & Conditions for details.
If Open Frame Studios cancels a paid service and does not provide an acceptable alternative, we will refund the affected amount as described in our Terms & Conditions.
Do I have a right to cancel after booking?
If you book online as a consumer, you may have a statutory 14-day right of withdrawal. Whether the right applies can depend on the type of service and any statutory exception. Where the right applies, you can use our online withdrawal function at https://openframestudios.nl/withdrawal/, email billing@openframestudios.nl, or use the Model Withdrawal Form on that page.
If you expressly request that a paid service begin during the 14-day period, starting the service does not automatically erase the withdrawal right. If you later withdraw, you may have to pay a proportionate amount for the service already provided. For a paid service that is fully performed during the period, the right ends after full performance only when the legal requirements for prior express consent and acknowledgment have been met.
For full details, see Section 4 of our Terms & Conditions.
What happens if I miss a class or can’t attend part of a program?
Classes are not prorated for missed sessions, and missed sessions are non-refundable and non-transferable to another participant.
Make-up classes are not guaranteed and depend on the structure and availability of the specific program.
Long-form and ongoing classes are designed with some flexibility in mind, recognizing that occasional absences may occur. However, if you miss more than two sessions in a multi-week course without prior notice, we reserve the right to ask you not to re-enroll in a future intake in order to protect the integrity of the group.
What happens if a class is full?
If a class is full, you may request to join a waitlist.
If a space becomes available, you will be contacted in the order requests were received.
Can Open Frame Studios guarantee auditions, representation, or work?
No. Open Frame Studios is an educational and training-based environment.
Participation in classes does not guarantee auditions, employment, representation, or professional opportunities.
Our focus is on developing strong, honest, and repeatable craft.
Who should I contact with questions or concerns?
Email or message via our Contact Us page is the best way to contact us at regarding enrollment, scheduling, or general questions.
If you are currently enrolled in a class, your instructor may also assist with class-specific questions where appropriate.
What if I have a complaint?
Please email info@openframestudios.nl with a description of the issue. We aim to acknowledge complaints within 5 business days and provide a substantive response within 30 days where reasonably possible.
If the issue concerns how we process personal data, you may also lodge a complaint with the Autoriteit Persoonsgegevens. Nothing in our complaint process limits any legal remedy or dispute-resolution route available to you under mandatory law.